Introduction
Adhoc Support, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our A2P compliance registration services.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We collect information you voluntarily provide to us, including:
- Name (first and last)
- Email address
- Phone number
- Company name
- Message content submitted through our contact form
Business Information (for A2P Compliance Services)
When you use our A2P compliance registration services, we may additionally collect:
- Employer Identification Number (EIN) or other business registration numbers
- Business address and registration details
- Twilio Account SID
- Messaging use case descriptions
- Sample message content provided for compliance review
- Phone numbers associated with compliance registrations
- Brand and campaign registration details
- Billing and payment information
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and fulfill your requests
- To provide A2P compliance registration services, including preparing and submitting registrations to Twilio, The Campaign Registry (TCR), and applicable carriers
- To communicate with you about the status of your compliance submissions
- To process payments and manage billing for our services
- To send service-related communications via email
- To send SMS/text messages if you have opted in to receive them
- To improve our website and services
- To comply with legal obligations
We do not use your business information, messaging use case details, or sample message content for any purpose other than providing the compliance services you have engaged us for.
A2P Compliance Data Handling
In the course of providing A2P compliance services, we handle sensitive business information. The following describes how we manage this data:
Data Submitted to Third Parties
As part of the compliance registration process, we submit your business information to Twilio, The Campaign Registry (TCR), and/or applicable carriers as required for registration approval. This submission is a necessary part of the service you have engaged us to provide. The information shared includes your business name, EIN, business address, messaging use case, and other details required by the registration process.
Twilio Account Access
If you provide us with your Twilio Account SID or other access credentials for the purpose of compliance submissions, we will use this information solely for the purpose of preparing and submitting registrations. We do not retain Twilio credentials beyond the active service period. We will never access your Twilio account for any purpose other than the agreed-upon compliance services.
Data Retention for Compliance Records
We retain compliance-related records (submission details, audit reports, correspondence) for the duration of the client relationship plus twelve (12) months for our own records and to support any resubmission needs. After this period, records are securely deleted unless a longer retention period is required by law.
SMS/Text Messaging Policy
If you provide your phone number and consent to receive SMS/text messages from Adhoc Support, LLC, the following terms apply:
- Message Content: Messages may include responses to your inquiries, compliance submission status updates, appointment reminders, and other information related to your services.
- Message Frequency: Message frequency varies based on your inquiry and ongoing service needs. We will not send marketing messages without separate consent.
- Costs: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message.
- Help: For assistance, reply HELP to any message or contact us at support@adhocsupportllc.com.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- No Sharing: We do not share your phone number or SMS consent with third parties for their marketing purposes.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- Compliance Registration Submissions: We submit your business information to Twilio, The Campaign Registry (TCR), and applicable carriers as required to process your compliance registrations. This is the core purpose of our services.
- Service Providers: We may share information with third-party vendors who assist us in operating our website and providing services, subject to confidentiality agreements.
- Payment Processors: Payment information is shared with our payment processing provider(s) to process transactions securely.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of others.
Data Security
We implement appropriate technical and organizational measures to protect your personal and business information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form submissions: Retained for the duration needed to respond to your inquiry, then archived for up to 12 months.
- A2P compliance records: Retained for the duration of the client relationship plus 12 months.
- Billing records: Retained as required by applicable tax and accounting laws.
- Twilio credentials: Not retained after the active service period ends.
You may request deletion of your data at any time after service completion by contacting us. We will comply with deletion requests within 30 days, except where retention is required by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of certain data processing
- The right to data portability
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites, including Twilio, The Campaign Registry, and carrier websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: